赛门铁克（symantec）内部推荐（北京）

我是symantec中国研发中心的员工，由于部门发展很快，目前北京和成都研发中心都有部分职位空缺。
公司工作氛围宽松，管理人性化，薪酬和福利有竞争力。现面向软件行业两年以上工作经验从业者进行招聘。

总的说来，软件开发一般要求计算机相关专业毕业，两年以上大型软件开发经验，精通C/C++或Java。
软件测试需要熟悉自动化测试流程和软件发布流程，有2年以上大型软件测试经验，能熟练使用Perl等脚本语言。

下面列出近期正在进行招聘的部分职位，有意者请将个人简历（中，英文）发送至 andrew_huang@symantec.com，如果合适我可以进行内部推荐。
PS. 公司经常有新的职位空缺，如果你在网上看到了感兴趣的职位，也可以发信让我帮忙推荐。

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赛门铁克（Symantec）公司成立于1982年4月，公司总部位于加利福尼亚州的 Cupertino，现已在全球 40 多个国家和地区设有分支机构，2006年全球销售额超过50亿美金，全球员工超过14,000 人。赛门铁克是信息安全领域全球领先的解决方案提供商，为企业、个人用户和服务供应商提供广泛的内容和网络安全软件及硬件的解决方案，可以帮助个人和企业确保信息的安全性、可用性和完整性。
它向全球的企业及服务供应商提供包括：病毒防护、防火墙、VPN、风险管理、入侵检测、互联网内容及电子邮件过滤、远程管理技术及安全服务等。赛门铁克旗下的诺顿品牌是个人安全产品全球零售市场的领导者， 在行业中屡获奖项。
赛门铁克是全球第四大独立软件公司，同时也是全球最大的信息安全厂商和服务商。

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Title: Software Engineer
Auto req ID: 5075BR
Location: Beijing, CHN Tsignhua Science

Responsibilities:
Development in research area.
Candidate must have strong communication skills.
Candidate must be able to work on multiple products simultaneously.
Demonstrates the ability to accurately estimate their own work product and that of others.
Work individually on committed milestones.
Should possess good problem solving skills to be able to judge problems in a very complicated environment.

Qualifications:
Solid experience in software design and development.
Excellent on problem analysis, experience on coding in a big system .
Advanced level of experience in OOP programming language, such as Java/C++.
Strong Experience in scripting languages such as Python/Perl.
Experience on mobile industry. Experience on Android OS/iOS/Windows Phone 7 is a big plus.
Knowledge of Android Security would be highly regarded.
Experience of SQL/DWH, or experience in distributed database is a good plus.
Experience in machine learning or big data analysis will be highly regarded.
Must be able to interact comfortably with members of the worldwide team and employees in other departments in Symantec.
Ability to plan and estimate his/her own work and should track the accuracy of his/her estimates and learn to make adjustments based on his/her prior performance.

Ability to re-prioritize work at short notice.
Must be a motivated, detail-oriented individual, fast learner and a good team player.
Fluency in written and spoken English.

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Title: Sr Software Engineer
Auto req ID: 6009BR
Location: Beijing, CHN Tsignhua Science

Responsibilities:
Research, troubleshoot and solve complex customer software field issues under tight schedule.
Identify and suggest solutions to problems of significant scope.
• Communicate and collaborate among cross-functional teams in a multinational environment.
Prioritize and manage multiple assignments under minimal supervision

Qualifications:
5+ years of hands-on experience in C\C++ on Unix/Linux or Windows platform, both are preferred.
Experience with one or more programming skills in shell/Perl/PHP/Java
Solid understanding of multi-threading and synchronization, data structure, algorithm, networking, STL(Standard Template Library).
• Strong problem solving ability and willing to take challenges.
• Excellent written and oral communication skills in English.
• Good team player.
• Storage/Database/Backup software development experience is a plus.
• Software performance tuning experience is a plus.
• 7+ years of experience with Bachelor’s Degree, or 5+ years with Master’s Degree.

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Title: Tech Support Engineer
Auto req ID: 5197BR
Location: Beijing, CHN Tsignhua Science

Responsibilities:
This is primarily a phone support position. The Support Engineer functions as a member of the Global Technical Services Organization, addressing technical product questions or resolving technical problems. The Support Engineer has two primary responsibilities. First and foremost is to ensure that Symantec customers receive professional and helpful responses to their support requests. This may include being assigned to a high-profile or high-risk customer, or to a customer who implements Symantec products in an extremely large or complex computing environment. Second, is to continually participate in building the capability and capacity of the Technical Services Organization. Responds to inquiries from corporate MIS customers, resellers, partners, consultants, development and/or maintenance teams via telephone, electronic services. Ensure that all communications will be handled promptly, professionally and courteously. Gathers and records detailed information from customers to assist in problem identification and resolution, exercises independent thinking in trouble resolution skills. Resolves escalated complex customer issues in a timely fashion. Collects information related to product enhancement requests as well as fully documenting software problems from customers. Works on various projects such as writing documentation, training of other employees, conducting research on customer problems and other duties to directly related to supporting customers.

Qualifications:
• Bachelor’s degree, applicable certification or equivalent experience required.
• 2-4 years experience in network or security industry -- Previous knowledge of any of core Symantec products.
• Experience in a high volume/support environment.
• Knowledge of Server hardware.
• Demonstrated strong customer service/support skills such as active listening, good verbal and written communication.
• Able to multi-task across several open cases and manage and priorities own time.
• Accustomed to conducting research to find answers to questions and solutions to problems from various sources.
• Evidence of establishing technical credibility with a wide range of customer contacts with the ability to modify behavior/approach to suit customer interaction.
• Ability to provide Coaching/Knowledge Transfer Ability.

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Title: Sr Tech Support Engineer
Auto req ID: 5196BR
Location: Beijing, CHN Tsignhua Science

Responsibilities:
The Senior Support Engineer has an understanding of all Symantec products in their competencies and in-depth knowledge of several products and/or platforms. The individual is highly experienced in multiple platforms and completes assigned duties with minimal direction from Technical Services Leadership. Routinely acts independently while researching and developing solutions to customer issues. Sought by others to provide specialty knowledge in problem solving. Routinely monitors and develops electronic content to enable customer self-sufficiency.

The Sr. Tech Support Engineer has three primary responsibilities
- Ensure that Symantec customers receive professional and helpful responses to their service requests.
- Continually participate in building the capability and capacity of the technical support organization.
- Make contribution to the development and improvement of Symantec products.

Organizational Position:
This is primarily an advanced frontline phone support position with additional research done to investigate customer issues. It could also be an entry level backline position

Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 4-6 years experience in network or security industry
- Proficient at multiple platforms and applications
- Possess various industry recognized certifications - MCSE, CCNA, CCNP, CISSP, CISA, RHCE, RHCT and etc…
- Written and verbal communication skills on Mandarin/English
- Work independently - proficient at customer handling, negotiation, priority setting and time management
- Well rounded understanding of Symantec products and in-depth knowledge of a subset of products is preferred

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Title: Sr. Customer HUB Agent
Auto req ID: 5619BR
Location: Beijing, CHN Tsignhua Science

Responsibilities:
The Global Customer Hub (GCH) acts as the first point of contact for Symantec Enterprise Customers seeking technical support. Answering incoming phone calls from Thailand and some of the other regions, each HUB Agent is responsible for routing them correctly based on the customer request and provides low level support by answering basic technical and general questions for the customer. The HUB Agent is in place to provide first level quality customer service, resulting in 100% customer satisfaction the 'very first time around'. Responsibilities mainly include answering incoming calls and emails from Enterprise (business-to-business) customers, quickly establishing customer requirements and thereby advising the customer on the best solution to their issue. Each HUB Agent takes responsibility towards specific language queues and adheres to defined service level agreements. Where appropriate, customers are routed to the relevant departments. A strong focus lies on filtering incoming calls to Enterprise Technical Support, depending on the customer's technical support entitlement. This also includes selling support when appropriate. A wide range of procedural questions for internal and external customers are answered directly by the team, proactively following up on customer cases in order to ascertain customer satisfaction and exceeding customers' expectations. Doing so, the team adheres to process documentation to ensure consistency and quality. All representatives proactively share knowledge and disseminate information to team members on a local and global basis. They constantly use customer feedback to assist in improving Symantec products and procedures, as well as the team's services and work processes.

Qualifications:
Tri-lingual speakers with the ability to speak and write the following languages - Thai (native or near-native), Mandarin and English. Excellent communication skills, in particular excellent telephone manner and excellent business writing skills. Proficient in the use of MS Office, Internet and web based functions.

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Title: Sr Consultant
Auto req ID: 5779BR
Location: Beijing, CHN-East Chang

Responsibilities:
Works independently and proactively
Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results
Uses professional concepts to contribute to development of company concepts and principles and to achieve objectives in creative and effective ways
Applies advance principles, theories and concepts
Contribute to the development of innovative principles and ideas
Established as an expert in a particular technical function
Plans, designs, develops and review pre-sales or implements processes
Have general knowledge on all Symantec products ,but may have in depth product specialization in one or two Symantec product families
Recognizes new business opportunities in the account and helps to build and qualify pipeline of opportunities
Design/ architects /delivers solutions that match Symantec’s portfolio to customer’s need
Lead and coaches other technical resource working in the customer account/engagement

Qualifications:
Good sense of relationship, to work with all business functions such as marking or technical support
Strong customer communications skills ,written, oral and face to face
Strong presentation skills to a large audience or in one to one meetings